Blocket Jobb

Job Description \n*Lead and manage a team of service technicians, providing guidance, training, and mentorship to ensure their professional growth and development\n\n\n*Collaborate with other departments and external vendors to effectively coordinate installation, maintenance, and repair activities to meet customer demand and deadlines\n\n\n*Participation in developing and implementing service plans and strategies to optimize the efficiency and effectiveness of the regional service team\n\n\n*Participate in conducting regular performance reviews, set performance goals, and provide constructive feedback to team members\n\n\n*Serve as the primary point of contact for escalated customer issues, ensuring timely resolution and customer satisfaction\n\n\n*Serve as the primary point of contact for regional service partners\n\n\n*Monitor and analyze key performance indicators, identify areas for improvement, and implement corrective actions as needed. Ensuring Service Level Agreements are met.\n\n\n*Drive continuous improvement initiatives to enhance service quality, reduce costs, and increase customer satisfaction\n\n\n*Handle escalated cases and take part in case handling load when required\n\n Qualifications \n*Bachelor's degree in Electrical Engineering or a related field\n\n\n*Minimum of 3 years of experience in a leadership role within the electrical industry\n\n\n*Experienced in Electrical Supply or backup systems and their installation, support, maintenance, and repair (EV Charging, UPS, Renewable energy systems or similar)\n\n\n*Leadership and management skills, with the ability to motivate and inspire a team\n\n\n*Proven track record of driving results and meeting performance targets\n\n\n*Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders\n\n\n*Native/Fluent in Swedish/Norwegian and English\n\n\n*Excellent computer skills (MS Office, CRM, ERP etc.).

Kronoberg

Växjö

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Regional Team Lead Technical Support Level 2

Service & kundtjänst i Kronoberg

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